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If you'd like to update your email preferences or unsubscribe, please use the update your preferences or unsubscribe button at the bottom of any marketing emails we have previously sent you (see below). If you're still having trouble, feel free to co

How can I update my marketing preferences or unsubscribe from the mailing list?

Account

How can I reset my password?

How can I change/update my email address?

How can I update my delivery address?

How can I delete my account?

What do I receive once I've placed my order?

Which payment methods are available?

Can I buy a gift voucher?

How do I apply a gift voucher to my order?

Can you send me an invoice?

How can I amend my order?

How do I cancel an order?

Do you offer a crash replacement service?

Order queries

What delivery options do I have?

Will I be charged Customs/Duties?

Do you offer free returns?

Delivery

How do I return an item?

Got a faulty item?

When will I get my refund?

Returns

Interested in Custom kit?

Faults with your Custom Kit?

Need to make changes to your order?

Custom kit delivery

Custom orders timeline

Custom kit

How do I participate in the Le Col Strava challenges?

How to connect Strava to your LC__CC account

Having issues with reward/activity points pulling through?

Strava

Refer a Friend

Promos (Strava / Refer a friend)

Can I exchange an item for a different size?

What if an item I ordered is out of stock?

How do I track my order or deal with a delivery issue?

How do I find out the validity of my discount codes?

What if I received an item with a defect or damage?

Can I return an item, and how will it affect promotional offers?

Do you offer a repair service or replacement fabric for damaged items?

How do I make sure leg warmers or bib shorts don't slip down during use?

Can I change the size of the items after placing an order?

What happens to my discount if I return part of a bundle purchase?

What happens if I request a refund for an item from a bundle?

How can I update my marketing preferences or unsubscribe from the mailing list?Updated 2 years ago