How do I return an item?

Got an item you’d like to return? Don’t worry – we've got an easy way of returning your items to us here at Le Col.

If you are not 100% satisfied with your purchase, you have up to 28 days to initiate your return from the moment your Le Col order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise! All items should be in ‘as new’ condition, both unwashed and unworn, with all tags attached. When returning items to us, please ensure they are well packaged and protected.

If you believe you have received a faulty item, please report it to us – confirming the production code on the white label inside the item (if applicable) and attaching some photos of the affected area(s). Depending on the fault, we probably won’t ask you to return it to us, so please do not register a return/exchange against the item unless advised to do so by a member of the team. Please see lecol.cc/returns for more information.

Whilst we do not offer free returns at the moment, we do offer low-cost returns options via our return portals below:

For UK Returns: You can initiate your return here: https://lecol.intelligentreturns.net/main/landing using your order number and postcode or email address

For International returns: You can initiate your return here: https://web.global-e.com/Returns/Portal/oQHK using your order number (PLEASE USE THE 6 DIGIT ORDER NUMBER WITHOUT THE #, THE SYSTEM WILL NOT RECOGNISE YOUR ORDER NUMBER IF YOU INCLUDE THE #) and your email address.

Got a faulty item?

We're really sorry to hear this! In the unlikely event that your product has suffered a manufacturing fault within 12 months from date of purchase, we guarantee that we will repair or replace the item if confirmed by us to be faulty. Le Col reserves the right to reject any warranty claims. Please contact our Customer Operations team immediately with the following information by clicking HERE

Your order number (found on the original order confirmation)
Which item is damaged
A description & photo

Please do not return any faulty goods unless advised by a member of our Customer Operations team as it may result in a slower resolution time. Unless proof of fault has been acknowledged by us we cannot action a refund, credit or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure this is resolved for you.

How do I return an item?Updated 2 months ago