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For UK orders, we are offering exchanges based on availability. You can initiate your return here: https://lecol.intelligentreturns.net/main/landing using your order number and postcode or email address (the email address field is case sensitive). It

For UK orders, we are offering exchanges based on availability.&#xA0;<span id="isPasted" style="color: rgb(66, 66, 66); font-family: Inter, Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-line; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You can initiate your return here:&#xA0;<a href="https://lecol.intelligentreturns.net/main/landing" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: 20px; font-family: Inter, Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(0, 123, 255); text-decoration: none; background-color: rgb(244, 245, 247); letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-line;" target="_blank">https://lecol.intelligentreturns.net/main/landing</a><span style="color: rgb(66, 66, 66); font-family: Inter, Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-line; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;using your order number and postcode or email address (the email address field is case sensitive). It&apos;s quick and easy, and you&apos;ll be able to print your returns label online too.&#xA0;For international orders, we cannot offer direct exchanges.&#xA0;If you have purchased an item that you&apos;d like to exchange for a different size, you can typically go through our return process and place a new order for the desired size. You will need to return the original item, and once it&apos;s received, we will process a refund.&#xA0;<span id="isPasted" style="color: rgb(66, 66, 66); font-family: Inter, Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-line; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You can initiate your return here:&#xA0;<a href="https://web.global-e.com/Returns/Portal/oQHK" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: 20px; font-family: Inter, Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; color: rgb(0, 123, 255); text-decoration: none; background-color: rgb(244, 245, 247); letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-line;" target="_blank">https://web.global-e.com/Returns/Portal/oQHK</a><span style="color: rgb(66, 66, 66); font-family: Inter, Inter, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-line; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;using your order number (THE 6 DIGIT ORDER NUMBER WITHOUT THE #) and your email address.&#xA0;In some instances, if you&apos;re purchasing the exact same item in a different size or color and end up paying more, we may offer a price match and refund you the difference. Always check for specific instructions provided with your order or contact us for assistance.

Can I exchange an item for a different size?

Sometimes items might be out of stock after you've placed your order. If that's the case, we will inform you as soon as possible and provide alternatives, such as choosing a different item, waiting for a restock if it's expected soon, or issuing a re

Sometimes items might be out of stock after you&apos;ve placed your order. If that&apos;s the case, we will inform you as soon as possible and provide alternatives, such as choosing a different item, waiting for a restock if it&apos;s expected soon, or issuing a refund for the out-of-stock item. We understand this can be disappointing and strive to update our inventory information to prevent these situations.

What if an item I ordered is out of stock?

If you have not received your order or have any concerns about the delivery, you can track your order using the tracking number provided. If the GPS Delivery location matches your address, please check with your neighbours in case the parcel was rece

If you have not received your order or have any concerns about the delivery, you can track your order using the tracking number provided. If the GPS Delivery location matches your address, please check with your neighbours in case the parcel was received on your behalf. If there&apos;s still an issue, please let us know, and we can raise an investigation with the delivery service. We also apologize for any delays, especially around busy times or due to customs hold-ups, and we appreciate your patience.

How do I track my order or deal with a delivery issue?

To find out how long your discount codes are valid, simply contact us with the codes, and we will provide you with the expiration dates. Discount codes typically have a set validity period, which might be a specific date or a certain number of weeks

To find out how long your discount codes are valid, simply contact us with the codes, and we will provide you with the expiration dates. Discount codes typically have a set validity period, which might be a specific date or a certain number of weeks after being received. Be sure to use your discounts before they expire to take advantage of the potential savings on your orders.

How do I find out the validity of my discount codes?

If you have received an item with a defect, damage, or believe it might be the wrong item, we are here to help address your concerns. Initially, we'll need you to take some clear photographs of the fault or defect and send them to us. Our team will t

If you have received an item with a defect, damage, or believe it might be the wrong item, we are here to help address your concerns. Initially, we&apos;ll need you to take some clear photographs of the fault or defect and send them to us. Our team will then assess the issue and determine the best course of action. In addition, we may ask for specific details such as the production code found on the back of the internally stitched label, which typically follows the format: 0000 or a certain date structure. If we confirm that there is a defect from our end, don&apos;t worry&#x2014;we will sort it out for you. This could involve offering a replacement, a refund, or sometimes a voucher for a discount on future purchases depending on the circumstances. Please reach out to us so we can make things right.

What if I received an item with a defect or damage?

You are welcome to return an item within 28 days of receipt if it does not meet your expectations or if it is not the right fit. Please note, however, that certain promotional offers, discounts, or vouchers may have a minimum purchase requirement. Re

You are welcome to return an item within 28 days of receipt if it does not meet your expectations or if it is not the right fit. Please note, however, that certain promotional offers, discounts, or vouchers may have a minimum purchase requirement. Returning an item that brings your total order value below the minimum requirement could invalidate the promotional offer or reduce the refund amount. If you received a free or discounted item as part of a promotion and would like to return part of your order, please be aware that the promotion may no longer be applicable, and this could affect your refund. Always check with our customer service team on how to proceed with a return while taking into account any promotions that were applied to your order.

Can I return an item, and how will it affect promotional offers?

In the unfortunate event that your cycling garment is damaged due to a fall or accident, we understand how important it is to get back to the comfort and performance you're accustomed to. While we may not have a dedicated repair service, we invite yo

In the unfortunate event that your cycling garment is damaged due to a fall or accident, we understand how important it is to get back to the comfort and performance you&apos;re accustomed to. While we may not have a dedicated repair service, we invite you to inform us about the situation. Please provide us with photographs of the damage and details of which items are affected. Based on this, we can decide on the best way to assist you. In certain cases, we can offer guidance or suggestions on how you can repair the item locally, as well as consider other forms of assistance.

Do you offer a repair service or replacement fabric for damaged items?

To prevent leg warmers or bib shorts from slipping down, it's crucial that they are sized correctly and have a good fit. It's recommended to pull them up as high as possible on your thigh to ensure they stay in place better. The silicone grippers on

To prevent leg warmers or bib shorts from slipping down, it&apos;s crucial that they are sized correctly and have a good fit. It&apos;s recommended to pull them up as high as possible on your thigh to ensure they stay in place better. The silicone grippers on warmers are designed to adhere to smooth skin, so a clean-shaven surface can enhance their grip. Size is also an important factor; please provide us with your height, weight, and inseam measurements if you are unsure about the fit. Keep in mind that over time, the elastic properties of warmers can degrade, so slippage might also indicate that it&apos;s time to consider a replacement if your gear is a few years old.

How do I make sure leg warmers or bib shorts don't slip down during use?

Once your order has been processed and is set to be dispatched soon, we unfortunately cannot alter the size of the items. You will need to return the items after they have arrived. We are happy to arrange a free return for you. Please make sure that

Once your order has been processed and is set to be dispatched soon, we unfortunately cannot alter the size of the items. You will need to return the items after they have arrived. We are happy to arrange a free return for you. Please make sure that all returned items are in NEW condition, both UNWASHED and UNWORN, and well packaged. Typically, it takes us 5 to 7 working days to process your refund after we have received the returned items.

Can I change the size of the items after placing an order?

When you return an item from a bundle, you lose the discount associated with that bundle. The remaining items will then be charged at their full Recommended Retail Price (RRP). This will be reflected in the refund amount, which may also have deductio

When you return an item from a bundle, you lose the discount associated with that bundle. The remaining items will then be charged at their full Recommended Retail Price (RRP). This will be reflected in the refund amount, which may also have deductions for any tracked pre-paid return service costs.

What happens to my discount if I return part of a bundle purchase?

Requesting a refund for an item that was part of a bundle may lead to a loss of the original bundle discount. The remaining items will be charged at their full price, and this adjustment will be reflected in the refunded amount.

Requesting a refund for an item that was part of a bundle may lead to a loss of the original bundle discount. The remaining items will be charged at their full price, and this adjustment will be reflected in the refunded amount.