What if I received an item with a defect or damage?Updated a year ago
If you have received an item with a defect, damage, or believe it might be the wrong item, we are here to help address your concerns. Initially, we'll need you to take some clear photographs of the fault or defect and send them to us. Our team will then assess the issue and determine the best course of action. In addition, we may ask for specific details such as the production code found on the back of the internally stitched label, which typically follows the format: 0000 or a certain date structure. If we confirm that there is a defect from our end, don't worry—we will sort it out for you. This could involve offering a replacement, a refund, or sometimes a voucher for a discount on future purchases depending on the circumstances. Please reach out to us so we can make things right.
