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The typical timeframe for receiving a refund is between 7 to 10 working days from the date the return has been received back at our warehouse, but that can increase during busy periods.

When will I get my refund?

Returns

How can I reset my password?

How can I change/update my email address?

How can I update my delivery address?

How can I delete my account?

How can I update my marketing preferences or unsubscribe from the mailing list?

Account

What do I receive once I've placed my order?

Which payment methods are available?

Can I buy a gift voucher?

How do I apply a gift voucher to my order?

Can you send me an invoice?

How can I amend my order?

How do I cancel an order?

Do you offer a crash replacement service?

Order queries

What delivery options do I have?

Will I be charged Customs/Duties?

Do you offer free returns?

Delivery

How do I return an item?

Got a faulty item?

Interested in Custom kit?

Faults with your Custom Kit?

Need to make changes to your order?

Custom kit delivery

Custom orders timeline

Custom kit

How do I participate in the Le Col Strava challenges?

How to connect Strava to your LC__CC account

Having issues with reward/activity points pulling through?

Strava

Refer a Friend

Promos (Strava / Refer a friend)

Can I exchange an item for a different size?

What if an item I ordered is out of stock?

How do I track my order or deal with a delivery issue?

How do I find out the validity of my discount codes?

What if I received an item with a defect or damage?

Can I return an item, and how will it affect promotional offers?

Do you offer a repair service or replacement fabric for damaged items?

How do I make sure leg warmers or bib shorts don't slip down during use?

Can I change the size of the items after placing an order?

What happens to my discount if I return part of a bundle purchase?

What happens if I request a refund for an item from a bundle?

When will I get my refund?Updated 2 months ago