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Returns

How do I return an item?

Got an item you’d like to return? Don’t worry – we've got an easy way of returning your items to us here at Le Col. If you are not 100% satisfied with your purchase, you have up to 28 days to initiate your return from the moment your Le Col order is

Got a faulty item?

We're really sorry to hear this! In the unlikely event that your product has suffered a manufacturing fault within 12 months from date of purchase, we guarantee that we will repair or replace the item if confirmed by us to be faulty. Le Col reserves

When will I get my refund?

The typical timeframe for receiving a refund is between 7 to 10 working days from the date the return has been received back at our warehouse, but that can increase during busy periods.