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Can I exchange an item for a different size?
For UK orders, we are offering exchanges based on availability. You can initiate your return here: https://lecol.intelligentreturns.net/main/landing using your order number and postcode or email address (the email address field is case sensitive). It
What if an item I ordered is out of stock?
Sometimes items might be out of stock after you've placed your order. If that's the case, we will inform you as soon as possible and provide alternatives, such as choosing a different item, waiting for a restock if it's expected soon, or issuing a re
How do I track my order or deal with a delivery issue?
If you have not received your order or have any concerns about the delivery, you can track your order using the tracking number provided. If the GPS Delivery location matches your address, please check with your neighbours in case the parcel was rece
How do I find out the validity of my discount codes?
To find out how long your discount codes are valid, simply contact us with the codes, and we will provide you with the expiration dates. Discount codes typically have a set validity period, which might be a specific date or a certain number of weeks
What if I received an item with a defect or damage?
If you have received an item with a defect, damage, or believe it might be the wrong item, we are here to help address your concerns. Initially, we'll need you to take some clear photographs of the fault or defect and send them to us. Our team will t
Can I return an item, and how will it affect promotional offers?
You are welcome to return an item within 28 days of receipt if it does not meet your expectations or if it is not the right fit. Please note, however, that certain promotional offers, discounts, or vouchers may have a minimum purchase requirement. Re
Do you offer a repair service or replacement fabric for damaged items?
In the unfortunate event that your cycling garment is damaged due to a fall or accident, we understand how important it is to get back to the comfort and performance you're accustomed to. While we may not have a dedicated repair service, we invite yo
How do I make sure leg warmers or bib shorts don't slip down during use?
To prevent leg warmers or bib shorts from slipping down, it's crucial that they are sized correctly and have a good fit. It's recommended to pull them up as high as possible on your thigh to ensure they stay in place better. The silicone grippers on
Can I change the size of the items after placing an order?
Once your order has been processed and is set to be dispatched soon, we unfortunately cannot alter the size of the items. You will need to return the items after they have arrived. We are happy to arrange a free return for you. Please make sure that
What happens to my discount if I return part of a bundle purchase?
When you return an item from a bundle, you lose the discount associated with that bundle. The remaining items will then be charged at their full Recommended Retail Price (RRP). This will be reflected in the refund amount, which may also have deductio
What happens if I request a refund for an item from a bundle?
Requesting a refund for an item that was part of a bundle may lead to a loss of the original bundle discount. The remaining items will be charged at their full price, and this adjustment will be reflected in the refunded amount.